Main Evening News, Sport, Nuacht and Obituaries Friday November 29th

first_img Harps come back to win in Waterford Main Evening News, Sport, Nuacht and Obituaries Friday November 29th Main Evening News, Sport, Nuacht and Obituaries Friday November 29th:Audio Playerhttp://www.highlandradio.com/wp-content/uploads/2019/11/29news.mp300:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume. RELATED ARTICLESMORE FROM AUTHOR Google+ Facebook Pinterest Journey home will be easier – Paul Hegarty Derry draw with Pats: Higgins & Thomson Reaction Twitter News, Sport and Obituaries on Monday May 24th Twittercenter_img Pinterest Facebook Google+ By News Highland – November 29, 2019 DL Debate – 24/05/21 WhatsApp AudioHomepage BannerNewsPlayback WhatsApp Previous articleCowan’s next football adventure is with GlentoranNext articleMotorcyclist injured in crash in Buncrana News Highland FT Report: Derry City 2 St Pats 2 last_img read more

Trending now: The preference for self-service

first_imgWhy People Want It — Plus Full Service, and WhenManaging a credit union today can be a delicate balancing act. Increasingly, members are drawn to the efficiency and privacy of self-service transactions in the branch. However, there are many instances when they benefit more from a personalized service model.Knowing when to let members serve themselves – and when to step in with full-service assistance – can be fundamental to a credit union’s success, especially as newer, more advanced technologies make their way into branches.“Studies show that while the self-service banking segment is growing rapidly, most consumers that stop using a brand’s products or services do so over a bad customer service experience,” said Amanda Atcheson, Product Marketing Manager, CO-OP Financial Services. “So credit unions walk a fine line. In order to ensure high service levels all around, they need to thoughtfully and strategically blend self-service venues into the branch experience.”Atcheson cites deposits, withdrawals and transfers as examples of activities best handled through self-service channels. For more complex transactions, such as managing mortgages, car loans and investments, a face-to-face approach is clearly needed.“Automating routine transactions allows members to get in and out of the branch quickly,” she said. “However, for more complicated activities such as financial planning, members may feel more comfortable working directly with an associate. Focusing employees around higher-level services allows them to deepen relationships with members and inspire their loyalty as well.”Personalized service shouldn’t begin and end there, though. “Regardless of how the transaction takes place, the goal is always to create a superior member experience,” she said. “We recommend locating an employee near smart ATMs to walk members through their transactions as needed, especially when new technologies are introduced in the branch. And make sure the ATM platform is both highly intuitive and delivers the functionality required.”CO-OP offers a range of self-service options through their ATM Terminal Driving platform to help credit unions transform their branches, including the state-of-the-art In-Lobby Teller. Powerful and easy to use, this innovative device features a colorful, 19-inch touch-screen display and offers advanced shared branching features through the NextGen ATM by CO-OP software and ATM check imaging for automated deposits of notes and checks.“The In-Lobby Teller’s touch-screen navigation makes it feel more like a tablet than a traditional ATM,” Atcheson said. “It also uses conversational language to guide users through transactions for even greater consumer appeal. It closely simulates the experience members receive from a live teller.”To ensure a high-touch experience, a “Video Teller” option is available. This feature allows users to access a live teller via video conference at any point in the transaction. The optional ATM Visual Control allows credit unions to customize displays with branding elements and marketing messages, as well as remote management of the entire ATM fleet.While smart devices such as the In-Lobby Teller benefit members tremendously, they also enhance the lives of branch associates.“Branches that have embraced automation can transition employees into more rewarding sales and service roles,” Atcheson said. “This allows employees to connect with members in more meaningful ways, and they are more engaged in their jobs as a result.”She continued, “While consumers continue to value self-service technologies, there is no substitute for the human touch. A branch transformation strategy built around this dynamic both serves members well and positions a credit union for future growth and success.” 9SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Bill Prichard Bill Prichard is Senior Manager, Public Relations and Corporate Communications, for CO-OP Financial Services (www.co-opfs.org), Rancho Cucamonga, Calif., a financial technology provider to credit unions. Prichard can be … Web: www.co-opfs.org Detailslast_img read more

Satellite cities undecided about following Jakarta with strict virus curbs

first_imgLeaders of Jakarta’s satellite cities are still undecided on whether they should follow the capital city in reimposing stricter COVID-19 restrictions that will take effect on Monday.During a virtual meeting with Jakarta Governor Anies Baswedan and other regional leaders, Bekasi Deputy Mayor Tri Adhianto said his administration would announce its decision on the matter on Monday.”We’ll decide on Monday after a meeting with relevant agencies. [In the meantime], we’ll continue to monitor the [COVID-19 outbreak] in the city,” Tri said on Thursday. He acknowledged that Bekasi had seen an increase in COVID-19 cases over the past few weeks that had put a strain on the city’s healthcare system.”We only have 180 [hospital] beds left, but we’ve prepared 55 additional beds in the Chandrabaga Stadium,” Tri said as quoted by kompas.com, “If we continue to see 40 new cases a day, in the next week we’ll have 280 more patients, our hospitals could only accommodate 180.”Meanwhile, Bogor Mayor Bima Arya Sugianto said the city would continue to enforce the current micro and community-based social restrictions (PSBMK) for the next three days while awaiting coordination among the Jakarta administration and the central government about the upcoming large-scale social restrictions (PSBB) in the capital.”As of now, we are not able to decide whether to impose stricter PSBB. We’ll discuss this with the Regional Leadership Communication Forum [Forkopimda] on Monday,” Bima said after Thursday’s meeting. Read also: Jakarta lockdown aimed at preventing collapse of healthcare system”Governor [Anies] said he still needed to work out more detailed and clearer measures for the PSBB policy with the central government, so we’ll wait for that,” he added.Anies announced on Wednesday that Jakarta would reimpose the full PSBB measures starting Monday after months of a gradual relaxation of curbs since early June that has been blamed for the city’s soaring COVID-19 case number in the past few weeks.Under the reinstated PSBB — which Anies dubbed the “emergency brake” — Jakarta allows only 11 essential sectors to operate, while other businesses and offices will have to reimplement work-from-home policies. Public activities are generally banned.The isolation and intensive care unit (ICU) bed occupancy rates at the capital city reached 77 percent and 83 percent, respectively, on Wednesday. The city currently has 4,053 beds in isolation rooms and 528 beds in ICU rooms.The number of confirmed COVID-19 infections in Jakarta reached 51,287 as of Friday, with 11,696 active cases and 1,365 fatalities.Health and transportation experts, however, have noted that reimposing the PSBB in Jakarta would be pointless unless such restrictions were properly implemented also in other areas, given that mobility across regions remains high.According to official estimates, 200,000 Bogor residents travel to and from Jakarta daily using commuter lines. Meanwhile, more than 20,000 vehicles from Bogor pass through the Jagorawi toll road to go to the capital and home again every day. Around 700,000 residents of Tangerang municipality also commute to and from Jakarta every day,Meanwhile, South Tangerang Mayor Airin Rachmi Diany said the city would not follow in Jakarta’s footsteps for the time being.Read also: What you need to know about large-scale social restrictions in Jakarta”We have no plan for imposing stricter PSBB so far. We’re still following the Banten gubernatorial regulation on the Greater Tangerang PSBB [policy],” Airin said.She also claimed that the COVID-19 case number in Tangerang was still under control and that the city’s health facilities could still accommodate patients.”We previously had a plan to impose stricter measures as bed occupancy rates kept increasing and [hospitals] were overloaded. We had discussed whether it was necessary to set up a curfew, but the case number declined a few days later,” she said.Similarly, Depok COVID-19 task force spokesperson Dadang Wihana said the city would still follow the West Java gubernatorial regulation on proportional PSBB and Depok mayoral regulation until Sept. 29.”We’ll impose policies in accordance with Depok Mayoral Regulation No 59/2020 by restricting residential and business activities,” Dadang said.The city has recorded the highest number of COVID-19 patients in West Java with 2,613 confirmed cases and 723 active cases.  Dadang went on to say that the Depok administration would await the result of further coordination between Anies and the central government on the mechanism of the full PSBB. “We’ll wait and see,” he said. (nal)Topics :last_img read more